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The public site should match the front desk.

Plans, rotating specialists, and a closure after a storm. Patients read the site before they cross a municipality. Otto keeps those public pages current, and never opens the record.

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The public siteWhat patients read first

An accepted-plan page from last year, or hours that ignore today's closure, is what a patient trusts. The front desk finds out when someone is already in the parking lot.

Otto updates provider pages, hours, and plan notes on the public site. If there is a Spanish page and an English page, the same closure can land on both. The record stays where it is.

  • Hours match what reception is saying today
  • Plan and provider pages change when the practice does
  • Intake forms are watched, so a silent failure does not sit for weeks

The updates a Puerto Rico practice actually has.

Not a redesign. The public details that go stale between a storm, a new doctor, and a plan change.

  • Providers and locations

    Bios, municipalities, and which days a specialist is in which office stay aligned with the floor.

  • Plans the site still lists

    Accepted-plan language stays in the words the practice already uses. It does not linger after the panel changes.

  • Closures before the drive

    A storm hour or a holiday closure goes on the site, in both languages if both pages exist, before patients leave home.

  • A note the office can read

    A weekly summary: which pages changed, what is waiting on approval, and which forms failed.

Patient data stays where it is.

Otto works on the public website. The record, the portal, and the schedule stay in the systems you already use.

  • Public site only

    No record, no portal, nothing behind a login. Protected health information never enters the picture.

  • Plan language waits

    Coverage wording and intake forms stay drafts until someone at the practice publishes them.

  • A record of every edit

    Timestamped and reversible, so you can see what the public site told patients, and when.

The plan page was a year behind the front desk.

A practice with two municipalities can still list a plan it has stopped accepting, and a specialist page can name a doctor who only comes on Thursdays. After a storm, the English hours can update while the Spanish page does not.

Otto can correct the plan note, the specialist days, and both language versions of the hours, then leave the draft for someone to approve. The record is not opened.

Example: how a two-location practice could use Otto

Otto would correct the plan note, the specialist days, and both language versions of the hours, then leave the draft for someone to approve.

  • 2Municipalities brought onto the same hours
  • 1Plan page corrected
  • 2Languages updated in one request
  • 0Opens of the patient record