Otto Terms of Service
Effective date: [Effective Date]
These Terms of Service (the "Terms") are a binding agreement between you and IslaIntel LLC, a Puerto Rico limited liability company located at 1654 Calle Tulipán, San Juan, Puerto Rico 00921 ("IslaIntel," "we," "us," or "our"). They govern your access to and use of Otto Webmaster ("Otto"), including the website at ottowebmaster.com, the Otto web application at otto.islaintel.com, the Otto MCP server and connectors used in AI assistants such as Claude, ChatGPT, and Cursor, the channels you use to talk to Otto (such as email and WhatsApp), and any related software, integrations, and services (together, the "Service").
By creating an account, starting a trial, purchasing a subscription, connecting an account, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
On this page
2. Definitions
- "Connected Account" means any third-party account or platform you authorize Otto to access, such as Google, Meta, GitHub, Vercel, Shopify, or WordPress.
- "Customer Content" means content, data, files, and instructions you provide to the Service or that Otto accesses in your Connected Accounts.
- "Output" means analysis, recommendations, copy, code, ad changes, reports, and other material the Service generates for you.
- "Run" means a unit of Otto work as described on our pricing page.
- "Subscription Term" means the monthly or annual period for which you have paid or committed to pay.
3. The Service
3.1 Otto is an AI marketing agent and webmaster that helps businesses maintain their websites, search engine optimization, analytics, paid advertising, and AI search visibility. Depending on your plan and the accounts you connect, Otto can read your data, prepare findings and recommendations, and draft changes such as content edits, code changes in pull requests, WordPress drafts, social posts, and advertising adjustments.
3.2 Otto is designed to keep you in control. Otto proposes changes for your review. Otto does not merge site changes, publish content, or turn on ad spend unless you, or a person you authorize, approve the change.
3.3 Features, usage limits, number of sites, and included Runs vary by plan and are described on our pricing page or in your Order Form.
4. Eligibility and Accounts
4.1 You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use.
4.2 You agree to provide accurate and complete registration information and to keep it current.
4.3 You are responsible for safeguarding your login credentials and Otto access tokens (including tokens you add to an AI assistant through a Connector), and for all activity under your account. You must tell us promptly at otto@islaintel.com about any unauthorized access.
4.4 You are responsible for the people you invite to your account and for their compliance with these Terms.
5. Subscriptions, Trials, and Billing
5.1 Plans. We offer paid plans billed monthly or annually at the prices shown on our pricing page or at checkout. Annual plans may be offered at a discounted monthly equivalent and are billed [confirm: in full in advance for the year, or monthly over a 12-month commitment]. Agency and custom plans are governed by an Order Form.
5.2 Trial. We may offer a trial, currently $1 for 3 days on one site. Trial price, length, and included usage are shown at signup. Unless you cancel before the trial ends, your trial automatically converts to the paid plan shown at signup [confirm: Pro monthly], and you authorize us to charge the then-current price for that plan. We may limit trials to one per person, business, or website, and we may end or change trial offers at any time.
5.3 Automatic renewal. Your subscription renews automatically at the end of each Subscription Term for another term of the same length, at the then-current price, until you cancel. You authorize us to charge your payment method at the start of each renewal term. We will send any renewal reminders required by law.
5.4 Payment. Payments are processed by Stripe [confirm: any other processor, such as PayPal]. You authorize us and our payment processor to charge your payment method for all fees when due. You must keep a valid payment method on file.
5.5 Usage and overages. Unused Runs and other allowances do not roll over unless your plan says otherwise. If your plan allows usage beyond its included Runs, additional Runs are billed at the per-Run price shown on our pricing page [confirm overage price and whether customers must opt in].
5.6 Taxes. Prices are in US dollars and do not include taxes. You are responsible for all applicable taxes, other than taxes on our net income.
5.7 Price changes. We may change our prices. A price change for your subscription will take effect at your next renewal, and we will give you reasonable advance notice [confirm: e.g., at least 30 days] by email or in the App.
5.8 Failed payments. If a payment fails, we may retry the charge and may suspend paid features until the balance is paid. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law [confirm].
5.9 Third-party charges. Advertising spend, hosting, domain, app, and other fees charged by your Connected Account providers are billed by those providers and are your responsibility. They are separate from our fees.
6. Cancellation, Refunds, and Early Cancellation
6.1 How to cancel. You may cancel a self-serve subscription or trial at any time from your account settings in the App [confirm cancellation path] or by emailing otto@islaintel.com. Cancellation stops future renewals.
6.2 Monthly plans. If you cancel a monthly plan, you keep access through the end of the current monthly period, and you will not be charged again.
6.3 Annual plans and early cancellation. An annual plan is a 12-month commitment. If you cancel before the end of the annual term, cancellation takes effect at the end of that term, and you keep access until then. [confirm: if annual plans are billed monthly, any remaining monthly payments for the 12-month term remain due, or an early cancellation fee of [amount] applies.]
6.4 Trials. If you cancel during the trial, you will not be charged for the paid plan. The trial fee is non-refundable.
6.5 Refunds. Except as required by law, as stated in this Section, or as agreed in writing, all fees are non-refundable, including for partial periods, unused Runs, and downgrades. [confirm: any refund window, such as a refund if requested within [X] days of the first paid charge.] If we terminate your subscription for convenience under Section 17.3, we will refund any prepaid fees for the unused part of the Subscription Term.
6.6 Downgrades. Downgrades take effect at the start of the next Subscription Term.
6.7 Chargebacks. If you dispute a charge with your bank instead of contacting us first, we may suspend your account while the dispute is resolved.
7. Acceptable Use
You agree not to use the Service to:
- violate any law or regulation, or infringe the intellectual property, privacy, publicity, or other rights of others;
- publish content or advertising that is false, deceptive, defamatory, fraudulent, discriminatory, hateful, sexually explicit, or otherwise harmful, or that violates the policies of a Connected Account platform;
- send spam or unsolicited messages, or use manipulative SEO practices such as cloaking, link schemes, doorway pages, or fake reviews;
- connect accounts, websites, or ad accounts you do not own or are not authorized to manage;
- access systems without authorization, introduce malware, or probe, scan, or test the vulnerability of the Service;
- reverse engineer, decompile, scrape, resell, sublicense, or frame the Service, share access tokens outside your organization, or circumvent usage limits or security controls;
- use the Service or Output to build or train a competing product or AI model; or
- interfere with or disrupt the integrity or performance of the Service.
We may remove content, decline to perform a task, or suspend access if we reasonably believe a use violates this Section.
9. Your Approvals and Published Content
9.1 You approve what goes live. You are responsible for reviewing every change before you approve it. When you or someone on your account approves a recommendation, content edit, code change, post, or advertising action, you authorize us to carry it out, and you are responsible for that change and its results as if you had made it yourself.
9.2 Compliance of published content. You are responsible for making sure that the content, claims, and ads you approve are accurate and comply with applicable laws (including advertising, consumer protection, privacy, accessibility, and industry rules such as those for health, legal, or financial services) and with platform policies.
9.3 Automation settings. If you enable any setting that lets Otto act without approval for each change [confirm: whether any auto-approve feature exists], you are responsible for the actions taken under that setting.
10. AI Output Disclaimer
10.1 The Service uses artificial intelligence, including models provided by third parties. AI can make mistakes. Output may be inaccurate, incomplete, outdated, or unsuitable for your situation, and similar Output may be generated for other customers.
10.2 Output is not legal, financial, tax, medical, or other professional advice.
10.3 We do not guarantee any particular result, including search rankings, AI search visibility, traffic, leads, bookings, conversions, return on ad spend, or revenue.
10.4 You are responsible for evaluating Output before relying on it or publishing it.
11. Intellectual Property
11.1 Our property. IslaIntel owns the Service, including its software, the models we develop, prompts, workflows, design, documentation, and the Otto and IslaIntel names and logos, and all related intellectual property rights. Except for the limited rights expressly granted in these Terms and the EULA, no rights are transferred to you.
11.2 Your content. You own your Customer Content. As between you and us, and subject to your compliance with these Terms, you own the Output generated for you, to the extent permitted by law.
11.3 License to us. You grant IslaIntel a worldwide, non-exclusive, royalty-free license to access, host, copy, transmit, process, modify, and display Customer Content and Output as needed to provide, maintain, secure, and support the Service for you, including sending it to our service providers and AI providers for processing. We will not use Customer Content to train generalized AI models [confirm].
11.4 Aggregated data. We may collect and use aggregated and de-identified data about use of the Service to operate and improve it, provided it does not identify you or any individual.
11.5 Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.
12. Privacy and Data Protection
Our collection and use of personal information is described in our Privacy Policy. To the extent we process personal information in Customer Content on your behalf, we act as your service provider or processor and will process it only to provide the Service. You are responsible for having the notices, consents, and legal basis needed for us to process that data. [confirm: whether a data processing addendum is available on request.]
13. Third-Party Services and AI Assistants
13.1 The Service works with third-party services, including Connected Accounts, payment processors, AI providers, and AI assistants such as Claude, ChatGPT, and Cursor. Your use of those services is governed by their own terms and privacy policies, and you are responsible for any fees they charge.
13.2 When you use Otto through a Connector in an AI assistant, the assistant's provider receives the requests and results that pass through it. We do not control and are not responsible for third-party services.
14. Beta Features
We may offer features labeled beta, preview, early access, or similar ("Beta Features"). Beta Features are provided for evaluation, may be changed or discontinued at any time, may not be supported, and are provided "as is" without any warranty. Beta Features may be subject to additional terms we show you.
15. Changes to the Service and Availability
We continually improve the Service and may add, change, or remove features. If we remove a material feature of a paid plan during your Subscription Term, we will give you reasonable notice. We aim to keep the Service available but do not guarantee that it will be uninterrupted or error-free, and we may perform maintenance that temporarily limits access.
16. Confidentiality
Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or lawfully received from someone else, or to disclosures required by law.
17. Suspension and Termination
17.1 By you. You may stop using the Service and cancel your subscription at any time under Section 6.
17.2 By us for cause. We may suspend or terminate your access, with notice where practical, if you materially breach these Terms, fail to pay fees when due, use the Service in a way that creates legal, security, or reputational risk for us or others, or if required by law or by a platform we depend on.
17.3 By us for convenience. We may stop offering the Service or terminate your subscription for any reason with at least [confirm: 30] days' notice, and we will refund prepaid fees for any unused period.
17.4 Effect. When your access ends, your right to use the Service ends, Otto's access to your Connected Accounts will be revoked, and we may delete Customer Content after [confirm: 30] days. Export anything you need before then. Changes already published to your Connected Accounts remain there. Sections that by their nature should survive (including fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.
18. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, BETA FEATURES, AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.
19. Limitation of Liability
19.1 TO THE FULLEST EXTENT PERMITTED BY LAW, ISLAINTEL AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, OR FOR ADVERTISING SPEND OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
19.2 ISLAINTEL'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE, THESE TERMS, AND THE EULA WILL NOT EXCEED THE TOTAL FEES YOU PAID TO ISLAINTEL FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
19.3 These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of them may not apply to you.
20. Indemnification
You will defend, indemnify, and hold harmless IslaIntel and its members, officers, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your Customer Content, changes or ads you approve, your Connected Accounts, your use of the Service, or your violation of these Terms, any law, or any third-party right.
21. Governing Law and Disputes
21.1 These Terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law rules.
21.2 Before filing a claim, you and we agree to try to resolve the dispute informally for at least thirty (30) days after written notice.
21.3 Any dispute not resolved informally will be brought exclusively in the courts of the Commonwealth of Puerto Rico located in San Juan, Puerto Rico, or the United States District Court for the District of Puerto Rico, and each party consents to the personal jurisdiction and venue of those courts. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
22. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a new effective date. For material changes, we will give reasonable advance notice, such as by email or in the App. Changes to fees and renewal terms apply at your next renewal. If you continue to use the Service after changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Service and cancel.
23. Notices
We may send notices to the email address on your account or through the App. Notices are considered received when sent. You may send legal notices to IslaIntel LLC, 1654 Calle Tulipán, San Juan, Puerto Rico 00921, with a copy by email to otto@islaintel.com.
24. General
- Entire agreement: These Terms, the Privacy Policy, the EULA, and any Order Form are the entire agreement between you and us about the Service.
- Severability: If any provision is found unenforceable, the rest remains in effect.
- No waiver: Not enforcing a provision is not a waiver of our right to enforce it later.
- Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control, such as hurricanes, power or internet outages, or failures of third-party platforms. This does not excuse payment obligations.
- Relationship: The parties are independent contractors.
- Export and sanctions: You may not use the Service in violation of US export control or sanctions laws.
- Language: These Terms are written in English. Any translation is provided for convenience only, and the English version controls.
25. Contact Us
- Company: IslaIntel LLC
- Address: 1654 Calle Tulipán, San Juan, Puerto Rico 00921
- Email: otto@islaintel.com
- Website: https://www.ottowebmaster.com